We start our collaboration in a focused and intensive way up front to build energy and momentum.  A quick assessment of your organization’s stage of maturity and level of performance gives us a common view of the starting point.  We continue by getting complete alignment among your leaders in defining who you are, where you’re going, what’s most important to you, and what you’re committing to accomplish.  Then we all agree on the infrastructure needed to sustain your management system to make it easy to operate and transparent to the way you work.

Next, we agree on the focus areas that deserve top priority.  A management system touches every part of your business, so while you can do it all, you can’t do it all at once. The elements we’ll integrate over time include your knowledge of customers and markets, making information a key enabler, mastering core and support processes, and engaging and developing your people. And always… always… carving out time to foster innovation and sustainability.