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A few years back, I wrote an open letter to CEOs about making IT more valuable for their businesses. I just came across a story about GE’s new

No, this isn’t an episode from Seinfeld, or for those of a certain age, I Love Lucy. It’s about how important nothing is. The first important context about nothing is the

One of the best management experiences I ever had was coaching baseball to 8-year-olds. [Huh? Keep reading…] It was enormously gratifying seeing them start out

I just read a blog about a big screw-up at one of the airlines. [I’m shocked! Shocked!!] The late service guru Ron Zemke formulated a

In case you’ve been vacationing off the planet for the last 30 years, we live in the era of shareholder supremacy. Milton Friedman wrote “there is one and

If you’re in management, here’s a job to which you might aspire: being a steward. There are all sorts of historical references that come to

I have described myself as being unreasonable, which many who know me might question. I use the term in the same context as George Bernard

I hate open loops… no connection. Here are a couple that I have left open too long, now closing. In my last post, About Average, I

It’s my contention that average people in a great system will outperform great people in an average system. Which begs the obvious question: so what’s average? Like

My brain is wired to always be thinking about how to differentiate a business through adding value. A breakthrough that transforms the entire space would

In my May 20 posting, The Leader or The System, I referenced a Fortune magazine cover story on Apple, which gave some insight into how the place works.

The New York Giants are playing the San Francisco 49ers this weekend in the NFC Championship Game. I’m rooting for the Giants… hey, I’m from New York, and although

I wrote in my previous blog (sorry for the long lag, but those pesky Holidays have me putting family over work) that a new management

You’ve probably heard of the Goldilocks test, when something is neither too hot nor too cold, but just right. It’s a good metaphor, relying on the ‘I’ll-know-it-when-I-see-it’

“One thing you’ll notice if you spend very much time talking with Sam about Wal-Mart’s success. He’s always saying things like ‘This was the key

The May 23 issue of Fortune magazine is the annual Fortune 500 edition. The lists are predictably boring, but the feature story on Apple is

“In the end it all comes down to talent. You can talk all you want about intangibles; I just don’t know what that means. Talent

“Always remember that you are absolutely unique. Just like everyone else.” — Margaret Mead There was an article in the March 13 New York Times

The Charlie Sheen implosion is ongoing… alas… but may be quieting down… thank goodness. I haven’t paid a lot of attention, but the media frenzy makes it

I just came back from a doctor’s appointment. [I’m fine… thanx for asking.] I invested 2 hours for the adventure, which includes 30 minutes round-trip

We all got a bit of upsetting news yesterday. Steve Jobs is taking a medical leave to focus on his health. He has his priorities