Paying attention to the soft stuff of the work system will yield the best results
The elements of the management system begin to converge when everything becomes work
The management system is complemented by your management practice to yield the best results
Management by fact is a core principle that is necessary but not sufficient for success.
Can't repeat it enough: Nothing happens until the customer feels something.
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to serve him.” -- Kenneth B. Elliott
Your management practice skills go a long way to fostering innovation, which fosters sustainability
You have no choice: be great or be gone.
Focus on Deployment is critical to success.
Many organizations are good at strategy plan development; only the best organizations are great at strategy deployment